Shipping policy
Shipping Policy
Thank you for shopping with You Cleanse. Please review our shipping policy below before placing your order.
Shipping Origin
All orders ship directly from the USA.
Order Processing Times
Orders are typically processed within 1–3 business days after your order is placed. Orders are not processed, shipped, or delivered on weekends or holidays.
During high-volume periods, promotions, or holidays, processing times may be delayed. If there is a significant delay with your order, we will contact you by email.
Shipping Rates and Delivery Estimates
Shipping rates are calculated and displayed at checkout based on your shipping address and selected shipping method.
Estimated delivery times may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside of our control.
Standard shipping typically takes 3–7 business days after the order has been processed and shipped.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear after your order has been shipped.
Incorrect Shipping Information
Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us immediately at help@youcleanse.co. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and marked as delivered by the carrier, we are not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please check with neighbors, household members, your building/mailroom, or the shipping carrier.
If your package appears to be lost or delayed in transit, please contact the shipping carrier directly for assistance. You may also contact us at help@youcleanse.co, and we will do our best to help.
Damaged Orders
If your order arrives damaged, please contact us immediately at help@youcleanse.co with your order number and photos of the damaged item and packaging.
We will review the issue and work with you to make it right.
International Shipping
At this time, we ship to select locations. Shipping availability will be shown at checkout.
All international orders ship directly from the USA. International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country. Delivery times for international orders may vary due to customs processing and carrier delays.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at help@youcleanse.co.