Refund policy

Return and Refund Policy

We offer a 30-day return policy and a 30-day satisfaction guarantee. This means you have 30 days after receiving your order to request a return or refund.

To start a return, please contact us at help@youcleanse.co with your order number, proof of purchase, and photos of the product or products you are requesting to return.

Returns must be approved before being sent back. If your return is approved, we will provide an RMA number and the return address. Items sent back without prior approval and an RMA number will not be accepted.

30-Day Satisfaction Guarantee

We stand behind our product and offer a 30-day satisfaction guarantee.

To qualify for the guarantee, the customer must have used the full 25-day supply from one bottle to properly determine whether the product worked for them.

Only one opened product is eligible for return or refund under the 30-day satisfaction guarantee. If multiple items were ordered, only one opened bottle may be eligible under the guarantee.

Any additional products must be unopened, sealed, unused, and in their original packaging to be eligible for return.

Photos of the product must be submitted before approval. Once approved, we will provide an RMA number and return address.

Standard Returns

For all other products not covered under the opened-product satisfaction guarantee, returns must be requested within 30 days of receiving your order.

To be eligible for a standard return, items must be unopened, sealed, unused, with tags if applicable, and in their original packaging. You will also need the receipt or proof of purchase.

Opened products are not eligible for return unless they qualify under the 30-day satisfaction guarantee described above.

Damages and Issues

Please inspect your order when it arrives. Contact us immediately at help@youcleanse.co if your item is defective, damaged, or if you received the wrong item.

We will review the issue and work to make it right. Photos may be required before a replacement, refund, or return is approved.

Non-Returnable Items

We cannot accept returns for items that have been opened or used unless they qualify under the 30-day satisfaction guarantee.

We also cannot accept returns on gift cards, sale items, or products returned without prior approval and an RMA number.

Exchanges

The fastest way to ensure you receive the item you want is to return the eligible item you have. Once the return is approved, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, items must be unopened, sealed, unused, and in their original packaging unless otherwise covered by the 30-day satisfaction guarantee. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at help@youcleanse.co.